Rise Support

Help with alarms, wake-up missions and your subscription.

Contact

Email mgokhan.yavuz@gmail.com. Please include your iPhone model, iOS version and what happened. We usually reply within two business days.

My alarm didn't ring

• Open Settings > Rise and make sure Alarms and Notifications are allowed. With alarm permission on, Rise rings even in Silent Mode.
• Check that the alarm is switched on in the Alarm tab and set for today.
• Turn up the volume in Settings > Sounds & Haptics.

The camera isn't counting my reps

• Allow camera access in Settings > Rise > Camera.
• For squats, step back until your whole body is visible. For push-ups, place the phone so your upper body and arms are in view.
• Use good lighting and a plain background if possible.
• If reps are missed, turn off Strict Mode in Settings > Alarm Settings; it requires a full range of motion.

How do streaks and rest days work?

Completing your alarm mission adds a day to your streak. You can choose up to two rest days a week in Settings > Rest Days; they don't break your streak. A scheduled day without a completed mission resets the streak.

Subscription

• Manage or cancel: Settings app > your name > Subscriptions > Rise. Cancel at least 24 hours before the end of the current period to avoid renewal.
• Restore a purchase: in Rise, open Settings > Restore Purchases while signed in with the same Apple Account.
• Refunds are handled by Apple at reportaproblem.apple.com.

Deleting your data

Your alarms and history are stored only on your iPhone. Deleting the app removes them. See the Privacy Policy for details.